Professional Services Specialist

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

The Professional Services Specialist is a highly trained product expert responsible for end-to-end product deployment. 

What will your job look like?

• You will review the business and technical requirements with customers, providing solutions that best address the customer's needs.
• You will use your expert ability to write, review, and test detailed design documents, performing configuration and customization of code.
• You will provide technical support during all phases of a project and advices the customer's technical personnel at all levels of: coding-related best practices, design-related best practices, use of product features, HW and deployment architecture, application and 3rd-party configuration and tuning, on-going production monitoring, etc.     
• You will provide estimates, leading the project, developing the customizations and writing the demo scripts / storyboards.   
• You will install and configure products in internal labs (ST), customer labs (UAT/Performance), and customer production environments.   
• You will help us to integrate Amdocs products with third party applications within commercial customer networks.
• You will create and deliver customized functional training to the customer as well as to other internal organizations.             
• You will oversee end-to-end non-functional/performance testing, from test design up to an including test scenario implementation and analysis and result reporting.
• You will perform connectivity validation of related system components, review results with the customer and the customer's vendors, and provides relevant technical input to project status reporting.
• You will lead and screen all defects/incidents during the project, directing them to the relevant owner and following up on their handling.           

All you need is...

Role Description

The Professional Services Specialist is a highly trained product expert responsible for overseeing end-to-end product deployment. This role works directly with customers to demonstrate product functionality as well as to perform complex deployments and upgrades (design, install, configure, integrate, validate, and release) while maintaining a high level of quality, leveraging product capabilities, and producing an optimal solution design, configuration, implementation and customization.

Key responsibilities

1. Ensures smooth on-boarding of customers. Performs product configuration (and customization of code, if required) as per customer requirements.

2. Liaison between customers and Product Core team. Identifies product gaps and recommends enhancements to the Product Core team.

3. Provides technical support during all phases of a project and advices the customer's technical personnel at all levels of: coding-related best practices, design-related best practices, use of product features, application and 3rd-party configuration and tuning, on-going production monitoring, etc.

4. Reviews with customers the business and technical requirements and provides solutions that best address the customer's needs using product capabilities.

5. Participates in POCs or pre-sales demos. This role involves one or more of the following: providing estimates, leading the project, developing the customizations (product configurations in case SaaS products), and writing the demo scripts / storyboards.

6. Supports integration of Amdocs products with third party applications within commercial customer networks. Implements and validates product configuration changes in live customer networks.

7. Creates and delivers customized functional training to the customer as well as to other internal organizations.

8. Performs connectivity validation of related system components. Reviews results with the customer and the customer's vendors, and provides relevant technical input to project status reporting.

9. Leads and screens all defects/incidents during the project, directing them to the relevant owner and following up on their handling.

Critical Experiences

1. Minimum 6 years of experience

2. Broad technical experience in SW: scripting, configuration, tuning, deploying and installation.

3. Experience in communicating and negotiating with customer personnel and management, up to the CxO level.

4. Experience in development, including work in Agile development environments.

5. Progressive experience in delivering and/or supporting complex software solutions and service/ product implementations.

6. Experience and knowledge of telco networks , platforms, standards and business processes.

Credentials

Bachelor degree (4 year program) in Computer Science, Engineering or equivalent

Excellence Standards

· Results & Customer Value

· Professional Capabilities

· Teamwork & Collaboration

· Learning & Versatility

· Change & Agility

· Engagement & Positive Attitude

Why you will love this job:

hy you will love this job?

• You are great at end-to-end product deployment and working with customers and we have great products and large global customers. What are you waiting for? This job is for you!
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
• You will have the opportunity to work in multinational environment for the global market leader in its field