In Room Dining Outlet Manager - Vietnam

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for four consecutive years. With an idyllic location on Vietnam’s culturally rich central coast, the Resort offers a portal to three extraordinary UNESCO World Heritage sites (Imperial City of Hue, My Son Sanctuary and Hoi An) and a breezy respite on the country’s most celebrated beach. Four Seasons Resort The Nam Hai is 35 hectares wide – Sun-dappled tropical gardens-featuring 4,500 coconut palm trees, bordering a one-kilometer stretch of Ha My Beach & 30 minutes drive from Danang Airport & 15 minutes from Hoi An

About the Role:

• The In Room Dining Manager is responsible for supervising & managing the day-to-day operations of the hotel’s in-room dining department. 
• This role requires an individual who is highly organized & able to multitask effectively in a fast-paced environment.
• Due to work permit and visa restrictions, Vietnamese nationality is preferred.

What you will do:

• Ensure team adheres to service standards, hire & train staff, ensure that all customer needs are met promptly & efficiently, adhering to budget. The manager must also work closely with other departments within F&B as well as Rooms Division & Kitchen, to ensure that all aspects of the guest experience are seamless & enjoyable.
• Must be able to motivate & inspire the team to deliver exceptional service at all times. Additionally, the manager should have a strong understanding of food & beverage service, as well as the ability to manage property assets under their responsibility with a keen eye on costs.
• Overall, the In Room Dining Manager plays a crucial role in ensuring that guests have a positive & memorable experience during their stay on the property. Assist in the organizing, managing, administrating & all operational aspects of the In-Room dining department. Maintain high-quality products & service levels. 
• Expected to reduce employee turnover; enhance revenue, promote business & maintain payroll budgets.
• Meet budgeted productivity while keeping quality consistently high.

What you bring:

• Bachelor’s Degree in Hotel Management / Restaurant Management.
• 02 + years experience as a Room Service / Outlet Manager or 03 + years experience as a Room Service/ Outlet Assistant Manager.
• Knowledge of food service operations along with a variety of styles of services is a must.
• Excellent interpersonal & customer service skills.
• Guest centricity & understanding the importance of guest's preferences.
• Have excellent communication skills, both verbal & written, English is a must, as well as strong leadership abilities. Computer skills are a must.

What we offer:

• Competitive salary, wages & a comprehensive benefits package.
• Excellent training & Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels & Resorts.
• Complimentary laundry service for Employee Uniforms.
• Complimentary Employee Meals at Employee dining facility.
• Complimentary Employee bus shuttle service to & from Danang city.

Schedule & Hours:

• This is a full - time position.
• The working hours: 44 hours/week