Director of Rooms - Costa Rica

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us. 

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do. 

About Four Seasons Resort Costa Rica at Peninsula Papagayo:  

From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing or hiking a volcano, return to our tropical retreat for farm-to-table dining from one of our five restaurants and bars, refreshing swims or relaxing spa treatments. With customized itineraries for families and couples alike, we can’t wait for you to experience “pura vida” at Peninsula Papagayo.

Four Seasons Resort Costa Rica is looking for an Rooms Division Director who shares a passion for excellence and adventure who infuses enthusiasm into everything they do.

Preferred Qualifications and Skills

• A guest experience champion with sophisticated guest relations skills.
• Elevated Leadership skills and experience in a multicultural environment
• Resort and remote location experience are desirable.
• Oral and written proficiency in Spanish and English language.
• Bachelor’s degree or equivalent.

• Experience within or similar position is from 3-5 years of employment in the related position with Four Seasons or other luxury organization.  

• Financial acumen
• Multitasking skills
• Experience managing a large and complex team structure.

Major Responsibilities

• The ability to coordinate and manage the day-to-day operations of the Rooms Division.
• The ability to attend and participate in all Planning Committee meetings and events.
• The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
• The ability to conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
• The ability to meet on a regular basis with all managers, supervisor, and non-management employees.
• The ability to monitor all standards in the hotel to ensure they are in place and enforced.
• The ability to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.
• The ability to conduct and or participate in the performance review of all key department managers and members and the development of any manager assigned as a mentee.
• Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees.   Able to aid in the development of existing personnel and assist in the recruitment of new employees.
• Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow.
• Control expenses through actively participating in all areas of the hotel operation.
• Review and sign all purchase requests, orders, and checks to ensure adherence to Corporate purchasing procedures.
• Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community.
• Ensure facility is well maintained from both housekeeping and engineering standpoints.
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager.
• Ensure all Four Seasons Hotel Policies and Procedures are followed.
• On a daily basis, this position actively advocates for and implements ESG strategies.
• Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
• Assume authority of General Manager/Resort Manager in his/her absence.
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
• Implement action plans to correct problems identifies in Operations Standards Surveys (e.g., LQA and Employee Opinion Surveys & Forbes)
• This role requires a sincere commitment to embracing and promoting diversity and inclusion. (DIB)
• Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel.
• Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling.
• Personally, meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
• Oversee preventive maintenance programs such as “Perfect Room” initiative.
• Directly supervise at a minimum the Department Heads in Front Office, Housekeeping, Laundry, Spa, Transportation, Recreation and Retail Operations.
• Assume the role of Hotel Spokesperson in the absence of the General Manager/Resort Manager in any emergency or crisis situation.
• Coordinate preparation of timely and accurate forecasts with Sales and Rooms

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