Housekeeping Manager - Suzhou

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons.

About the role:

The Housekeeping Manager manages the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards.

管理客房部员工，确保客房和公共区域的清洁达到严格的标准。

What you will do:

• Assist manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines staff when needed.
• 协助管理客房服务员和管家团队，负责酒店特定区域的清洁和保养。 面试、培训和安排员工。 进行绩效评估并在需要时对员工进行纪律处分。
• Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met.  When standards have been missed, brings employee back to room and coaches the employee on how to correct the deficiency. Coordinates work orders in assigned section.  Follows up to be sure work is completed. Releases checkout rooms to be sold.
• 安排每天要完成的工作，收集指定工作区域的房间和楼层状态表。监督每个客房服务员的日常进度。 检查已完成的房间，以确保满足所有标准。当标准被遗漏时，将员工带回房间并指导员工如何纠正缺陷。在指定的部分协调工作订单。跟进以确保工作完成。发布可出售的房间。
• Monitors the performance of House Attendants. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets. 
• 监管服务员的表现。 确保客人楼层有足够的用品。 检查客人走廊、楼梯间、电梯和布草仓的清洁度。
• Works harmoniously and professionally with co-workers and supervisors.
• 与同事和主管保持专业的协作。
• Works harmoniously and professionally with other departments to coordinate and work efficiently.
• 与其他部门保持良好的协作，便于工作的开展。
• Training well the team and conduct all the FS standard and in line with it.
• 培训好团队并执行所有四季标准。
• Responds to changes in the Housekeeping function as dictated by the industry, company and hotel.
• 随着行业，公司和酒店的变化，对客房部的职能做出相应调整。

What you bring: 

• At least 2~3 years relevant experience on equal role, preferably in an International luxury hotel.
• 至少2-3年同等职位的相关经验，国际豪华酒店工作经验者优先。
• Able to work independently and under pressure in a fast pace working environment.
• 能够在快速及有压力的工作环境中独立工作。
• Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills.
• 具有良好的团队合作精神，多任务处理能力，沟通能力及人际交往能力。
• Strong supervisory and leadership skills.
• 具有强大的监督和领导能力。
• Possess well-developed leadership and problem solving skills.
• 具有良好的领导力和解决问题的能力。
• Proficient with Microsoft Office Suite and related software.
• 熟练使用Microsoft Office套件及相关软件。
• Ability to read, write and speak English.
• 具备英语听说读写的能力。
• Mandarin Speaking and Work authorization in China is a must.
• 申请该职位须能熟练使用中文并拥有中国地区的工作许可。

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Employee service awards
• Annual employee party/ social and sporting events
• An opportunity to build a life-long career with global potential and a real sense of pride in work well done

Schedule & Hours:

• This is a full time position
• shifts may vary and are arranged upon operation needs