Account Manager - Amsterdam, Netherlands

Account manager Veterinary

Summary: 

The purpose of this field-based position is to sell designated product lines to an agreed portfolio of customers; Equine veterinary practices and direct to farmers.

The person in role is required to develop mutually beneficial and productive partnerships with our customers, and to maintain these relationships with the appropriate quantity & quality of activity.

Main tasks:

• Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends

• Develop and maintain account plans in collaboration with Veterinarian and Business Consultants
• Ensure customer information and call reports are continuously updated through CRM system.

• Align activities and account plans to marketing programmes
• Analyse and interpret actual and potential territory/customer sales and growth opportunities to support delivery of sales targets

• Develop mutually beneficial and productive long-term partnerships with our customers based on high quality account plans

• Implement bespoke customer solutions utilising all available resources including products, value add services, Veterinarians and Business Consultants
• Contribute to the success of your team by sharing best practice with colleagues and proactively contributing ideas.

Call activity

• Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers.
• Ensure clear and specific objectives exist for each individual call
• Deliver relevant marketing messages, product information and programmes
• Proactively identify customer opportunities
• Co-ordinate with colleagues
• Accurately record call activity in the CRM system, in line with company guidance
• Ensure clear and timely follow up plan is in place and actioned

• Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, travel & expenses policy and local codes of practise

• Maintain accurate business records including CRM
• Manage allocated customer support budget

Required experience, skills

• Previous experience as field sales representative in animal health industry or a related industry
• Strong communication, influencing skills
• Builds successful and effective relationships
• A strong focus on planning, and a balance of tactical planning with day to day operational requirements
• Ability to work independently
• Drive and resilience, demonstrated with a persistent, never give up attitude
• Confidence, likability and an authoritative personality
• Stakeholder management
• Driving license

Professional knowledge of the Dutch language is mandatory

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com