Spa Assistant Manager - Casablanca

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.

About the role

The Assistant Spa Manager manages and oversees the operations and development of the spa in accordance with Four Seasons standards, Spa mission statement and local cultural practices. Interviews, trains, supervise, counsels, schedules and evaluate staff. Assists the Spa Director with managing financial aspects of the operation including forecasting, labor, budgeting, purchasing and inventory control. Assists the Spa Manager in the planning and launch of PR events, and internal and local promotions.

What you will do

• Assist the Spa Manager with the supervision, management and growth of the staff of the Spa.
• Interview, train, schedule, monitor employee performance, discipline and complete payroll for all personnel who report to him/her. Participate in Spa assessment, consultation and follow-up programs. 
• Assist the Spa Manager in the development of all Spa therapies, technicalities and health education programming. 
• Assist the Spa Manager in giving guidelines, direction and monitoring for the development and effectiveness of Spa therapies, individual treatments and general services. 
• Assist the Executive Director in tracking and developing statistical reporting. 
• Oversee treatment rooms, lockers and their continued maintenance. 
• Monitor the quality and timeliness of all member communication generated by the Spa Department, including in-house collateral, promotions, mailings and bulletin boards. 
• Monitor operating supply funds for the Spa Department and generate necessary purchase requisitions. 
• Monitor the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follow-up.
•  Assist the Spa Manager in monitoring all facility and service standards and keep him/her informed of any operational opportunities. Maintain a safe and hazard free environment for all staff and members and promote safety awareness at all times. 
• Review all suggestions and comments from members and guests and make necessary adjustments.
•  Keep accurate and up-to-date records and statistics on the club as well as of Spa department employees. 
• Develop all operation manuals for department and implement training programs to ensure the growth of the department.
•  Ensure timely and effective performance reviews for the department. 
• Hold regular departmental meetings to assist in communication within department. 
• Keep the Spa Manager informed about the department, all employees' performance, and guests and members concerns and comments. 
• Convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale. 
• Assist the Spa Manager in the development of the budget and other financial aspects involving the Spa and operations.

What you bring

• Passion for the health and wellness industry.

• Reading, writing and oral proficiency in the English language.

• Superior communication skills

• A superior sense of organization and ability to prioritize in a busy environment

• Creativity and ability to think outside the box

• Proven ability to motivate and develop individuals and the team.

• Very proactive personality

• Patience and persistence

• Previous hotel and spa software computer knowledge

• 2-4 years club and spa Supervisor/management experience

• Education: College education or equivalent experience

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals