Adorn Bar & Restaurant - Lead Host/ess - Chicago - Four Seasons

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

Our Open Opportunity

We invite you to apply to join our team at the Four Seasons Hotel Chicago team as the Lead Adorn Bar & Restaurant Host/ess! The Lead Host/ess  ­­­­­­­is an essential member of the Adorn Bar & Restaurant team which is dedicated to providing exceptional quality and service to our guests.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic.  The ability to multitask and prioritize is also essential for this position.The Host/ess is responsible for ensuring a positive experience for guests of our Bar & Restaurant through a positive arrival and strategic management of the floor and flow of the outlet.

Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

• Maintain the reception area and entrance in all aspects of stocking and cleanliness  
• Assist the department managers with training of new employees as requested  
• Retain all assigned wardrobe in accordance with established standards and uniform guidelines 

• Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times 
• Perform all assigned duties as detailed in your opening, afternoon and closing checklists   
• Distribute the server’s slips (guest notes) and ensure any updates are given to servers and management promptly   
• Check the blocking sheet to identify all regulars and VIP guests   
• Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable   

• Answer calls promptly to maximize the restaurant’s capacity   
• Try to accommodate regulars and reservation requests of concierges   
• Utilize all tables to achieve higher turnaround of guests   
• Work closely with concierges and other agents to increase guest satisfaction   
• Assume all other responsibility relating to operational items at the reception desk   

• Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner   
• Update all operational telephone numbers as needed   
• Attend training sessions and read training notes to improve your knowledge   
• Give constant feedback to managers regarding our guests’ satisfaction    

• Be fully conversant with every aspect of Four Seasons emergency procedures   
• Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment    
• Complete any other task as assigned by management 

Preferred Qualifications and Skills

• Candidate must be fluent in English, both verbal and written.
• Knowledge and ability to operate various electronic systems.
• Service Passion for Luxury Hospitality
• Requires attention to detail and problem-solving skills
• Previous work experience in a free-standing Restaurant/Bar strongly preferred.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Benefits of Working at Four Seasons

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!

Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSChicago

Twitter: @FSChicago

Facebook: https://www.facebook.com/FourSeasonsHotelChicago/

LinkedIn:  https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn More About Who We Are:  We Are Four Seasons

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.

Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company!   We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf