Software Engineering Specialist

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

The Professional Services Specialist is a highly trained product expert responsible for end-to-end product implementation, deployment and support

What will your job look like?

• Provides solutions that best address the customer's needs.
• Performs configuration and customization of code. Defines test specifications and supports the fixing of defect using complex debugging and error analysis.
• Provides technical support during all phases of a project and advice the customer's technical personnel at all levels of: coding-related best practices, design-related best practices, use of product features, HW and deployment architecture, application and 3rd-party configuration and tuning, on-going production monitoring, etc.
• Installs and configures products in internal labs (ST), customer labs (UAT/Performance), and customer production environments. Installations may include O/S, DB's, applications and test tools (for example, Seagull).
• Integrates Amdocs products with third party applications in production environment. Implements and validates product configuration changes in live customer environment.
• Performs validation of related system components. Reviews results with the customer and the customer's vendors and provides relevant technical input to project status reporting.
• Leads and screens all defects/incidents during the project, directing them to the relevant owner and following up on their handling. Identifies product gaps and recommends enhancements to the Product Core team.
• Monitor application and troubleshoot incidents identified in different environments like production and non-production environments, being capable of collecting evidences, reporting RCAs, requesting external and additional support when required, proposing action reliefs.

All you need is...

• Telecom Core Networks : Charging domain, 3GPP protocols
• Monitoring/Troubleshooting Experience : SNMP, Logs Collection, filebeats, logstash
• E2E Integration (BSS-Charging) : Provisioning Flows, TopUps, Usage History (REST interfaces)
• NW Integration : Diameter (Ro, Gy, Sy), 5G REST (N28, N40), Voice 3G (SS7)
• Cloud Native Solutions (K8S commands) : kubectl commands, check pods status, bounce pods, value files/helmcharts reading
• Customer Facing : Tickets Followup, RCA meetings, control calls
• Documentation : Ops Manual updates, Tickets creation, Tickets Reporting
• Tools Experience : UMS, Wireshark, Kibana, Tectronix, JIRA, tcpdump, probes, terminals (K8S access), Jenkins (Pipelines execution if applicable)

Why you will love this job:

• You are great at end-to-end product deployment and working with customers and we have great products and large global customers. What are you waiting for? This job is for you!
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
• You will have the opportunity to work in multinational environment for the global market leader in its field