Become a part of our caring community and help us put health first
 

Humana’s Customer Experience (CX) team within the Retail Insurance business was formed to deliver one thing: a personalized, seamless, and easy healthcare experience for all our health plan members. This team operates with a mandate to break down traditional silos and design solutions based on how our members seek and receive care. By teaming differently, pioneering agile methodologies, and relentlessly focusing on the human experience, the Customer Experience Design Strategy team seeks to deliver on this promise for all our members.

We are looking for a Senior Copywriter who is human-centered, detail-oriented, and collaborative. You will work surrounded by peers with diverse backgrounds but a common strategic skillset, delivering product and service experiences for consumers that help members achieve their best health. You will partner with product managers, experience strategists, researchers and business stakeholders to bring clear, concise and consistent information and messaging to the end-to-end customer experience.

 

Key Role Functions

• Lead project work with limited oversight, facilitate conversations with stakeholders, and make recommendations to management

• Create copy aligned to the content strategy, Humana’s brand voice and tone and business requirements

• Write across a wide range of touchpoints including digital, print, automated chat and contact center

• Present complex topics in consumer-friendly language

• Manage content through the review process, including legal/compliance approval

• Become fluent in Humana’s editorial standards and legal/compliance requirements

• Assist with creation and maintenance of content guidelines, standards, tools and processes

• Help design copy testing for comprehension and recall

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s or Master’s degree

• 2+ years of human-centered design experience or experience leveraging research to inform approach

• 5+ years copywriting experience

• Demonstrated experience working quickly and efficiently to support various stages of the design process (e.g., research, synthesis, prototyping, testing)

Preferred Qualifications

• Experience applying user research to inform writing approaches

• Ability to educate collaborators on copy best practices and guidelines

• Past experience writing for insurance or other highly regulated industries

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match

• Tuition assistance

• Scholarships for eligible dependents

• Parental and caregiver leave

• Employee charity matching program

• Network Resource Groups (NRGs)

• Career development opportunities

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

• Bachelor’s or Master’s degree

• 2+ years of human-centered design experience or experience leveraging research to inform approach

• 5+ years copywriting experience

• Demonstrated experience working quickly and efficiently to support various stages of the design process (e.g., research, synthesis, prototyping, testing)

Preferred Qualifications

• Experience applying user research to inform writing approaches

• Ability to educate collaborators on copy best practices and guidelines

• Past experience writing for insurance or other highly regulated industries

Humana, a Fortune 50 Healthcare Company

Humana is a Fortune 50 healthcare company with a history of successful innovation and reinvention, with over 50 years as a proven leader and innovator in the health and wellness industry. A passionate emphasis on people, choice, well-being, and innovation guide our business and culture. We’ve ranked #1 among health insurers on Forrester’s CX Index, benchmarking the best in Customer Experience, multiple years in a row. We’re not just a health insurance company: our diverse lines of business position us to serve millions of people with a wide range of needs, including seniors, military members, and self-employed individuals.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$76,800 - $105,800 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.