Director, Digital Performance & Adoption EMEA - Four Seasons Corporate Office, EMEA - Dubai

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Role of Director, Digital Performance & Adoption:

We currently have an opportunity for a Director, Digital Performance & Adoption, to join our Four Seasons Corporate team in Dubai!

 

This role reports to the Senior Director, Digital Performance & Adoption. As part of this role, the Director will help develop a thorough digital performance governance program.  This will also include the creation, augmentation, and management of digital performance reporting to be used by EMEA property teams.

 

The Director, Digital Performance and Adoption EMEA, will provide clear accountability and leadership in working with hotels located in EMEA to optimize the performance of their digital direct business, and digital products.  This role will partner with the Digital Products organization and properties to uncover regional and local performance optimization opportunities, develop strategies to close performance gaps, and enable the realization of critical performance targets.  Primary areas of performance will include conversion, bookings, ancillary revenue capture, as well as app and chat adoption.

 

Our Ideal Director, Digital Performance & Adoption:

You would be a problem solver with the ability to quickly break down ambiguous problems no matter the context, able to identify root causes at pace and synthesize an approach to problem investigation and resolution. Along with the ability to interpret data to arrive at next level insights and translate into a roadmap of features, actions, and hypotheses to validate via test and learn. Communication and Storytelling ability are essential to ensure the development and buy in of relationships across the business.

 

7+ years of experience in a fast-paced environment. Proven track record in digital performance management and performance optimization. Experience in building workable digital marketing solutions to improve performance and standing up processes and policies. Travel for this role will be 10-20%

 

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”