Application Tech Support Practitioner - Gurugram, DDC2A

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Bachelor Degree

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing exceptional communication skills to maintain world-class systems. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Utilize exceptional communication skills to maintain world-class systems and ensure their smooth functioning. - Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing a strong understanding of service desk management. Professional & Technical Skills: - Must To Have Skills: Strong understanding of service desk management. - Good To Have Skills: Experience with ITIL framework and incident management tools. - Excellent communication skills, with the ability to accurately define client issues and interpret and design resolutions based on deep product knowledge. - Experience collaborating with cross-functional teams to identify and resolve complex technical issues. - Solid grasp of incident management tools and ITIL framework. - Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information: - The candidate should have a minimum of 5 years of experience in service desk management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Gurugram office.

Bachelor Degree

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