About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Job Title: ASMS Support Engineer

Work Location: Krakow, Poland (Onsite 5 days a week, 24/7 shift model)

Contract/ FTE

Language: English + Spanish/ German/ Italian

Job Description:

• As a Support Engineer on billing team, you will be a business-critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.
• You will be responsible for working on Subscription/billing platform daily operational activities, that is handling cases that are assigned via duty managers or the ticketing system. Support end users on migrations and building their infrastructure on Azure Cloud. You will technically interface with Microsoft architects & developers to provide technical solutions to our customers.
• Establish a reputation within the Azure community through contributions to blogs. Maintain skills through completion of ongoing readiness and Platform training as required.

Technical Skills:

• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.

Online Account/Login troubleshooting skills. Exploratory learning skills.