(Senior) Production Associate - Wilayah Persekutuan Kuala Lumpur, Malaysia

Essential Functions
• Guides the daily activity of junior-level production analysts to meet productivity and quality targets of the assigned area.
• Trains junior personnel in the processes and procedures of the specific area.
• Performs quality checks of materials produced on a regular basis.
• Communicates issues through the problem management system.
• Communicates actively with other departments to inform of status or to resolve problems.
• Reviews and revises standard operating procedures for assigned area as necessary.
• Acts as subject matter expert in the assigned area’s tools and procedures and trains junior analysts on those tools and procedures.

Qualifications
• High School Diploma or equivalent
• Associate's Degree Data Processing
• Three (3) years of work experience, at least two (2) years as a Production Analyst
• Knowledge of PC-based Windows applications, mainframe tools as used by IQVIA and third-party tools and software (Fedex, UPS, etc).
• Working knowledge of problem management system.
• Good interpersonal and written and verbal communications skills are essential.
• Strong customer focus, an attention to detail and good analytical and problem solving skills.
• Ability to guide the work of others within a team environment.
• Ability to carry out some analysis and information gathering to resolve problems on routine matters.
• Ability to work under time constraints and changing work volumes.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com