Solution Integration & Implementation Manager

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

Manage and lead large-scale Solution Integration & Implementation activities for a range of Optima SaaS products.

What will your job look like?

• You will...
• Be responsible for Implementation  Management - Setup and drive Product implementation lifecycle of a project
• Lead the team to resolve technical challenges
• Lead unit level initiatives to build the technical competency to meet the needs of the team or unit
• Be accountable for software development and/or maintenance project planning, execution, monitoring, risk management, resolution of issues and achievement of the targets set for the project
• Monitor the progress and predict risks (Quality, timeline and budget) as needed and take necessary mitigation activities
• Ensure smooth on-boarding of customers. Performs product configuration (and customization of code, if required) as per customer requirements.
• Liaison between customers and Product Core team. Identifies product gaps and recommends enhancements to the Product Core team.
• Provide technical support during all phases of a project and advices the customer's technical personnel at all levels of: coding-related best practices, design-related best practices, use of product features, application and 3rd-party configuration and tuning, on-going production monitoring, etc.
• Review with customers the business and technical requirements and provides solutions that best address the customer's needs using product capabilities.
• Participate in POCs or pre-sales demos. This role involves one or more of the following: providing estimates, leading the project, developing the customizations (product configurations in case SaaS products), and writing the demo scripts / storyboards.
• Support integration of Amdocs products with third party applications within commercial customer networks. Implements and validates product configuration changes in live customer networks.
• Create and delivers customized functional training to the customer as well as to other internal organizations.
• Perform connectivity validation of related system components. Reviews results with the customer and the customer's vendors and provides relevant technical input to project status reporting.
• Lead and screen all defects/incidents during the project, directing them to the relevant owner and following up on their handling.

All you need is...

• Minimum 10 years of experience
• Advanced English
• Broad technical experience in SW and/ or HW engineering: scripting, configuration, tuning, networking and installation.
• Experience in communicating and negotiating with customer personnel and management, up to the CxO level.
• Experience in development, including work in Agile development environments.
• Progressive experience in delivering and/or supporting complex software solutions and service/ product implementations.
• Experience and knowledge of telco networks , platforms, standards and business processes.

Why you will love this job:

• You will work on large challenging and complex programs
• You will be able to work with and lead the best and brightest minds to collaborate across accounts/regions to provide a single voice
• You will have the opportunity to lead and work with the industry most advanced technologies