Technical & Business Operations Specialist

In one sentence

Prioritize, plan, and assign tasks to team members based on ability/focus for the day

All you need is...

Key Responsibilities

· Track team hours, maintain the team schedule, identifying staffing level requirements and overall responsibility for hiring and performance management.

Organize and lead training across such activities as:

•  Audio, Video and subtitle QC
•  Asset conformance
• Graphics sizing and positioning
• Time Text Editing
• Media data management

· Manage, motivate, and encourage teams to maximize performance and achieve departmental objectives.

· Lead a root cause analysis and provide final reports and document mitigation plans to ensure future defects do not occur

· Collect and process requirements from regional operations and build SOPs for team.

· Lead recurring daily teams’ meetings, weekly project meeting and report outs, and provide executive updates.

· Have in-depth knowledge of the high-level business priorities, issues and challenges of stakeholders throughout the operation, to enable you to challenge the status quo and bring new professional insight and experience into existing issues, initiatives and projects.

· Working with the Sales & Account teams to ensure new revenue streams are clearly identified and to oversee delivery of new services.

Knowledge, Skills and Experience

• Exceptional analytical and problem-solving skills.
• 5+ years of media operations experience across linear, VOD, or OTT servicing
• 3+ years’ experience managing people with a proven leadership quality with line-management experience.
• Deep understanding video/audio CODEC’s such as MPEG-2/MPEG-4, h.264/h.265, ProRes, J2K/IMF and associated processing workflows
• Exemplary attention-to-detail, with hands-on approach where required.
• Proven influencer, with experience in a management position within a fast paced or frequently changing environment.
• Outstanding communication skills, including ability to tailor communication to audience to achieve desired results.
• Ability to establish and develop relationships with peers and the business.
• Excellent time management skills to meet business deadlines.
• Highly responsible and self-motivated, able to thrive in an energetic, fast paced entrepreneurial environment.
• Highly proficient in Power Point, Excel, Word, Outlook

What will your job look like?

• You will lead and mentor a small team within a specific task or project
• You will be responsible for processes, KPIs, and communication within the project
• You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring
• You will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management
• You will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk tickets
• You will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

Why you will love this job:

• You will have a wide scope of activities
• You will have excellent products and solutions
• You will have scope for professional development