Career Growth, Flexibility and Collaboration!
Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
To manage communication with customers with respect to service operations, through various channels such as telephone, e-mail, and chat, to improve customer satisfaction and enhance the corporate image by providing prompt and accurate support for customer support, sales, and inquiry response services, as well as to promote sales activities and Increase sales through sales promotion activities and customer follow-up.
In the area of maintenance contract services, we will promote systematic proposals and negotiations with customers, and promptly prepare contracts and related documents necessary for the conclusion of contracts. In addition, we will strive to increase sales through contract renewals and new contracts through contract management.
Responsibilities:
l Support for responding to questions and resolving problems related to products and services
l Preparing and coordinating SRs
l Create and manage call center receipts.
l Reviewing and updating customer information
l Manage data entry, documentation and reporting
l Prepare, review and manage quotations and contracts.
l Billing implementation, review, and management
l Coordination with related departments within the company
l Handle outsourcing procedures and renewals with 3rdPARTY
Qualifications:
Basic Qualifications
l Customer service skills
l Communication and negotiation skills
l Ability to solve problems quickly and effectively and make sound decisions
l Basic PC operation
l Microsoft Word and Excel skills
l Operation of CRM systems and other software necessary for business operations
l Time management: Ability to complete tasks through efficient time management
l Stress management: Ability to manage stress
l Flexibility to adapt to changing demands.
Preferred Qualifications:
l At least 5 years of experience working for a company
l Call center experience
l Experience with ORACLE
l English communication
l Knowledge of all aspects of contracts
For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact accessibility@entrust.com.
Recruiter:
James BeckJames.Beck@entrust.comMore Information
Application Details
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Organization Details
Datacard Japan Ltd.
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