About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Job Title:

Azure AD

Work Location

Bellevue, WA

Job Description:

Customer Support:

• Act as the primary point of contact for customers seeking assistance with Azure account management and synchronization issues.

• Provide timely and accurate responses to customer inquiries through various communication channels, including email, phone, and chat.

• Diagnose and troubleshoot Azure account-related problems, offering effective solutions to resolve issues.

2. Azure Account Management:

• Assist customers in setting up and managing Azure subscriptions, licenses, and access rights based on their specific requirements.

• Guide customers through best practices for managing Azure resources and optimizing their cloud environment.

3. Azure Account Synchronization:

• Help customers implement and troubleshoot Azure Active Directory (Azure AD) synchronization processes to ensure seamless user identity management.

• Collaborate with customers to address synchronization discrepancies and maintain accurate user identity information.

4. Issue Escalation and Resolution:

• Escalate complex technical issues to the appropriate teams for further investigation and resolution.

• Ensure that all support cases are tracked and documented in a systematic manner for efficient case management.

5. Knowledge Sharing:

• Continuously enhance your expertise in Azure technologies and stay up-to-date with the latest developments and updates.

• Share knowledge and insights with the broader support team, contributing to the collective knowledge base.

6. Customer Satisfaction:

• Strive to exceed customer expectations by delivering top-notch support experiences and ensuring their success with Azure services.

• Advocate for customers' needs and feedback to internal teams, influencing product improvements and service enhancements.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience in customer support, preferably in an Azure or cloud environment.

• Strong understanding of Azure account management, Azure Active Directory, and Azure resource synchronization.

• Familiarity with Azure security, access controls, and compliance practices.

• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.

• Strong communication and interpersonal skills, enabling effective interaction with customers and internal teams.

• Azure certifications (e.g., Microsoft Certified: Azure Administrator Associate) are a plus.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

· Comprehensive Medical Plan Covering Medical, Dental, Vision

· Short Term and Long-Term Disability Coverage

· 401(k) Plan with Company match

· Life Insurance

· Vacation Time, Sick Leave, Paid Holidays

· Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.  Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.