About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.
 

Job Title: ServiceNow Technical Lead

Location: Mississauga, ON (Hybrid)

Job Description:

This role as ServiceNow Lead requires following tasks

- interact with customers,

- Visualize the solution

- Perform PoC

- Understand client pain points and find solutions

- Stick to PoC timelines

- This skills are required for modules known and not known to the resource

Minimum 7-15 years working experience with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment.

• At least 7 years of experience in the IT Industry Experience as developer / Dev lead

• Working knowledge of cloud scripting languages preferably JavaScript’s, JSON.

• Excellent / advance understanding and ability to script automated processes.

• Agile Scrum methodology Experience

• Hands-on experience integrating ServiceNow with external systems

• Solid knowledge of JavaScript, HTML, CSS.

• Portal Scripting in Angular JS

• CSS based UX/UI design & development

• Understanding of Angular based Client side & Server-side scripts

• Client Side and Server-Side Scripting i.e., Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.

• Client and Server APIs i.e., GlideDialogWindow, Glide Form, GlideAggregate, GlideRecord, etc.

• Hands-on experience in ITSM, Service Level Management, Service Catalog, Release Management, Asset Management, CMDB, Event Management, Orchestration, Active Directory integration, B2B Integration and Virtual Agent.

• Excellent time management, organizational skills, crisis management and problem-solving skills are essentials

• Good oral and written communication skills Strong analytical, teamwork and customer engagement skills

• Ensures information is accurate and complete Self-motivated and open to learn all aspects of cloud administration

• Must be willing to teach and share all knowledge with team members and other operational teams

Certification a plus

• ServiceNow Administration certification

• ServiceNow Certified Implementation specialist (Various Tracks)

• ServiceNow Service Portal Certification

Required Skills -

• Strong ITSM Process knowledge

• Reporting & Dashboards

• Good understanding of Business Rules, Client Scripts, UI Policies, UI Actions, ACLs & Best Practices

• Notifications & Workflows

• Import Sets, Transform Maps

• REST, SOAP Integrations

• Service Portal Pages, Widgets, UI Macros

• Virtual Agent

• Client & Server APIs, Script Includes

• JavaScript, AJAX, AngularJS, HTML, CSS, JSON, Agile Scrum Knowledge

Soft Skills -

o Strong communication

o Team managing skills

Disclaimer :L&T Infotech has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need during our recruitment processes, please let us know so that arrangements can be made for the appropriate accommodations to be in place.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:
•    Comprehensive Medical Plan Covering Medical, Dental, Vision
•    Short Term and Long-Term Disability Coverage
•    401(k) Plan with Company match
•    Life Insurance
•    Vacation Time, Sick Leave, Paid Holidays
•    Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.  Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:
In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.