Senior Specialist, Guest Relations - Support Center, 1707 Market Place Blvd., Suite 200, Irving, TX

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

Job Description

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

CEC Entertainment is seeking a highly motivated Senior Specialist, Guest Relations, to join our Support Center team. The Senior Specialist, Guest Relations, plays a crucial role in ensuring customer satisfaction by addressing guest concerns promptly and effectively. This position requires a proactive approach to resolving issues and a dedication to upholding our commitment to exceptional guest service.

Key Responsibilities:

• Respond promptly to all guest complaints received via email, ensuring personalized and professional interaction.

• Log all complaints, comment cards, and calls received on the customer care line, maintaining detailed records for reference and analysis.

• Listen to guest complaints via telephone, document conversations, and resolve and close guest claims by offering appropriate compensation or solutions.

• Collaborate with relevant departments and District Manager to address guest concerns that require further investigation or resolution.

• Provide courteous and efficient online communication and phone support to guests, assisting with reservations, changes, and inquiries about location information.

• Support field services and operations by aligning with corporate objectives and demonstrating a commitment to serving the guest at every opportunity.

• Assist co-workers and contribute to team efforts as directed by the immediate supervisor or other members of the Corporate Management Team.

Qualifications:

• Availability to work flexible hours, including weekdays and weekends, to accommodate guest needs.

• Minimum of 3 years of customer service experience, demonstrating strong interpersonal and problem-solving skills.

• Alternatively, 1+ years of Chuck E. Cheese's supervisory experience, showcasing leadership and managerial capabilities.

• Excellent written and verbal communication skills, with a focus on professionalism, empathy, and responsiveness.

Physical Demands: To perform the duties of this position, the incumbent must have the ability to sit, walk, stand, bend, twist, reach, and carry, li������, pull, push between 1 – 25 lbs. Incumbent must use a computer, with the repetitive movement of both hands. Incumbent must be able to work an 8-hour shift, with some overtime.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions is included.

                                                              #Diversity #Equity #Culture

The Company:

CEC Entertainment, LLC ("CEC"), headquartered in Irving, Texas is the nationally recognized leader in family entertainment and dining with its Chuck E. Cheese, Peter Piper Pizza brands and virtual kitchen concept, Pasqually's Pizza & Wings.

As the place where half a million happy birthdays are celebrated every year, Chuck E. Cheese's goal is to create positive, lifelong memories for families through fun, food, and play and is the place Where a Kid Can Be a Kid. Committed to providing a fun, safe environment, Chuck E. Cheese helps protect families through industry-leading programs such as Kid Check. As a strong advocate for its local communities, Chuck E. Cheese has donated more than $19 million schools through its fundraising programs. Peter Piper Pizza features dining, entertainment and carryout with a neighbor-hood pizzeria feel and "pizza made fresh, families made happy" culture.

Peter Piper Pizza takes pride in delivering quality food and fun that reconnects family and friends. Created in 2020, Pasqually's Pizza & Wings offers a distinct, customized eating experience outside of a restaurant environment that amplifies classic pizza and wings and operates out of 400 ghost locations nationwide. The Company and its franchise operate a system of nearly 600 Chuck E. Cheese and more than 120 Peter Piper Pizza venues, with locations in 47 states and 17 foreign countries and territories. For more information, visit chuckecheese.com, pasquallyspizza.com, and peterpiperpizza.com.

Benefits:

CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

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At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identify, gender ex-pression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.