Learning & Development Manager - Denver

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Four Seasons Hotel Denver is seeking a talented and dynamic Learning and Development Manager who shares our passion for excellence and who infuses enthusiasm into everything they do.  The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service.  Four Seasons Hotels and Resorts is FORTUNE Magazine’s “100 Best Companies to Work For.” 

 “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Responsibilities

The Learning and Development Manager supports the needs of the business, guests and employees to drive service excellence and is seen as a business partner to the Planning Committee team! The Learning and Development manager fosters employee engagement and growth through training and supporting continuous development on the job. The Manager will lead and facilitate the onboarding of new employees and managers to ensure a seamless welcome to Four Seasons Denver. The Learning and Development Manager will be a key player in ensuring service quality is up to standard in keeping with Forbes, LQA and guest satisfaction as a whole. This position does require an applicant with a flexible schedule, able to work morning/afternoon/evening shifts, weekends, and holidays.  Schedule is primarily Monday – Friday with operational needs dictating evenings and weekends.

• Train and facilitate key hotel and Four Seasons training programs including but not limited to, Embark orientation, service foundations, leadership behaviors, departmental standard training, compliance training, Leadership Development courses etc.
• Assign, train, manage and deploy designated trainers who are strong in continuous development of peers for job-role techniques in alignment with FS standards.
• Inspire and train leaders to effectively participate in the development and training of other employees; this is critical to successful delivery of the L&D mission.
• Ensure service quality through the study of LQA/Forbes and other 3rd party evaluation results. Get involved in operational improvements where learning can contribute to the solution, state when it cannot. Enforce Four Seasons standards through testing and training.
• Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
• Selects and manages external vendors to deliver specialized training on service and/ or management skills
• Bases the direction for learning on a thorough Learning Needs Analysis
• Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle
• Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
• Willingness to contribute to the operation where needed.
• Strong administrative, communication, delegation and interpersonal skills required.
• Assist with all other P&C duties as needed, included but not limited to: Employee Events, policies, recruitment, interviewing, health & safety, community outreach, ordering and purchasing.

Preferred qualification and skills

• Minimum of 3 years of previous experience in hospitality training or a similar environment required.
• Hotel operations background in luxury hospitality is a strong asset, or other luxury service environments;
• Natural ability to spread and influence positive energy. High emotional intelligence.
• Strong attention to detail.
• Patience, compassion and sensitivity to all learning styles.
• Excellent communication skills
• Facilitation & Instructional Design skills
• Strong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required)
• Coaching & Influencing skills
• Must be fluent with verbal and written communication in English; bilingual in Spanish is preferred but not required.

Join our Team

Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. Four Seasons Hotel Denver is rated AAA Five Diamond since 2015 and is a Michelin Key Hotel.  We are located in the heart of Denver’s theatre district offering 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated restaurant, EDGE; and a luxury spa.

What to Expect:

• Salary Range $80,000-$85,000 + Annual Incentive Bonus Eligible

• Be part of a cohesive team with opportunities to build a successful career with global potential

• Medical, dental, and vision insurance

• Paid Time Off and Holiday Pay

• Discounted RTD Flex Pass and subsidized parking

• 401k participation with a company matching program

• Complimentary stays at Four Seasons worldwide (subject to availability)

• Access to the Hotel’s health club facilities

• Free employee meals prepared by the culinary team

• Complimentary dry cleaning

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf