Application Tech Support Practitioner - Bengaluru, BDC7A

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Analytics
Good to have skills : Service Operations
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduation

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in Network Analytics to accurately define and resolve client issues, while also utilizing your exceptional communication skills to maintain high-quality service standards. Roles & Responsibilities: - Act as the primary interface between the client and the system or application, providing ongoing support and ensuring the smooth functioning of systems and applications. - Utilize your expertise in Network Analytics to accurately define client issues and interpret and design resolutions based on deep product knowledge. - Collaborate with cross-functional teams to ensure timely and effective resolution of client issues, utilizing your exceptional communication skills to maintain high-quality service standards. - Stay updated with the latest advancements in Network Analytics and related technologies, integrating innovative approaches for sustained competitive advantage. - Provide training and support to junior team members, sharing your expertise and knowledge to ensure the continued growth and development of the team. Professional & Technical Skills: - Must To Have Skills: Expertise in Network Analytics. - Good To Have Skills: Experience in Service Operations. - Strong understanding of system and application support, with exceptional communication skills. - Experience in interpreting and designing resolutions based on deep product knowledge. - Solid grasp of the latest advancements in Network Analytics and related technologies. - Experience in providing training and support to junior team members. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Network Analytics. - The ideal candidate will possess a strong educational background in Technology Architecture, Technology & Information Architectures, or a related field, along with a proven track record of delivering impactful data-driven solutions. - This position is based at our Bengaluru office.

Graduation

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