Job Description:

As a Network Voice Engineer, you will play a crucial role in managing and optimizing our voice communication systems. You will be responsible for maintaining, troubleshooting, and enhancing our VoIP infrastructure, ensuring seamless voice communication across the organization. The ideal candidate will have hands-on experience with a variety of voice technologies, including VoIP gateways, voice circuits, call recording systems, and contact center solutions.

Key Responsibilities:

- Manage and administer VoIP gateways, including Audiocodes and Cisco, to ensure optimal performance and reliability.

- Monitor and troubleshoot voice circuits, identifying and resolving connectivity issues in a timely manner.

- Oversee call recording and workforce management systems, such as Verint and NICE, to ensure compliance and operational efficiency.

- Administer and maintain Cisco Unified Communications Manager (CUCM) for call routing and management.

- Support CC servers and Genesys Cloud Contact Center solutions, optimizing configurations for efficient call handling.

- Manage voice recording systems, including WILMAC Korea, ensuring accurate and secure storage of communication data.

- Maintain IPC phone trading systems for efficient financial communication and collaboration.

- Provide support for Cisco Jabber, addressing user issues and implementing enhancements.

- Collaborate with cross-functional teams to implement voice-related projects and initiatives.

- Stay updated on emerging voice technologies and best practices, recommending solutions for continuous improvement.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field.

- 7+ years of experience as a Network Voice Engineer or similar role.

- Hands-on experience with VoIP gateways, such as Audiocodes and Cisco.

- Proficiency in managing voice circuits and call routing protocols.

- Experience with call recording and workforce management systems, such as Verint and NICE.

- Strong understanding of Cisco Unified Communications Manager (CUCM) administration.

- Familiarity with CC servers, voice recording systems, and contact center solutions.

- Knowledge of IPC phone trading systems and Cisco Jabber.

- Experience with Genesys Cloud Contact Center is a plus.

- Excellent communication and interpersonal skills.

- Ability to work effectively in a fast-paced, collaborative environment.

- Willingness to work in 24X7 projects (Shifts)