Windows DND :

Job Description

Years of Experience - 3 to 6 years                                                                                                                        

JOB DESCRIPTION:- Windows DND                                                                                 

Responsibilities

• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. 

• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.

• Act internally as a customer advocate.

• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

• Advise customers on how to gain additional value from their Microsoft products.

• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Strong Experience in following technologies:

Installation configuring / OS Upgradation & troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment. 

OS installation setup phases.

Windows patching / Windows servicing - "windows update" - Troubleshooting patching issues manually & via windows update, plus point if candidate knows CBS architecture & components.

Windows activation - understanding and troubleshooting windows activation client/server and KMS (Key management service) - setup / configuration and troubleshooting as well.

Bitlocker / MBAM - Basic knowledge of Bitlocker i.e. how does it work, command line parameters and troubleshooting Bitlocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM.

MDT / WDS - Basic knowledge on MDT / WDS it's functionality and troubleshooting scenarios.

Skills: - 

Device and Deployment:

·       Windows Patching and DeploymentWindows Update

·       Windows Upgrade

·       Windows Licensing(Retail, OEM, MAK, KMS, E3, E5)

·       Autopilot (Preferred)

·       Windows server (2008, 2008 R2, 2012, 2012 R2, 2016, 2019) and Client(Win 7, Win 10)

·       Enterprise level troubleshooting

·       Log analysis with reference to Windows Deployment. 

Knowledge on: 

- Windows as a service

- Windows updates

Troubleshooting:     

- Windows update 

- Servicing  

- Activation

- Bit locker

-MBAM-Microsoft BitLocker Administration and Monitoring

- Imaging (Sysprep, WDS) 

Mandatory Skills: -     

- Windows Update            

- Windows Upgrade

- Windows Activation