Documentation Specialist - United States - Shakopee, MN (GHQ)

Career Growth, Flexibility and Collaboration!

Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

Position Overview:   

The Documentation Control Specialist is responsible for providing documentation and configuration management support for all product releases and changes.  The position will perform the responsibilities detailed below and other duties as assigned.

Position Overview:   

The Documentation Control Specialist is responsible for providing documentation and configuration management support for all product releases and changes.  The position will perform the responsibilities detailed below and other duties as assigned.

Responsibilities: 

• Ensure ECO’s are written correctly, are complete and accurate, and adhere to company standard practices.

• Monitor ECO processes and their relationships to departments within the company. 

• Work with product teams to define configuration structures and changes to products. 

• Facilitate and monitor ECO changes as they progress through the Agile system.

• Conduct Agile training for new employees

• Approve new Oracle item requests.

• Problem solve Oracle issues as requested.

• Create and change ISO documents as requested via Agile or Sharepoint.

• Send monthly review/approval reminders.

• Conduct ISO Document training and support for Sharepoint as requested.

• Support and maintain ISO 9001 certification through daily work activities.

• Continuously pursue corrective and preventative measures on Entrust products and services.

• Halt processes that could adversely affect product or service quality.

Basic Qualifications:

• High School diploma

• Minimum of (1) year of related documentation control experience

• Strong problem solving skills

• Strong written and verbal communication skills.

• Strong interpersonal skills

• Must be able to lawfully work within the US and have unrestricted work authorization for US

Preferred Qualifications: 

• Associates Degree

• Experience with Oracle EBS system

• Experience with Agile PLM/PDM system

About Entrust:

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Steve Donahue

Steve.Donahue@entrust.com