HVH Assistant Housekeeping Manager - Hualalai

HVH HOUSEKEEPING ASSISTANT MANAGER 

The Four Seasons Resort Hualalai is looking for an HVH Assistant Housekeeping Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our HVH Assistant Housekeeping Manager have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

WHAT YOU’LL DO 

• Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the residential homes. Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines staff when needed.  

• Schedules work to be done daily, assigns, distributes, and collects daily line up status sheets for assigned homes.  

• Assists in all lost and found procedures. 

• Works effectively with the Engineering department on golf carts maintenance needs. 

• Understands and complies with loss prevention policies and procedures. 

• Ensures all employees have proper supplies, equipment and uniforms. 

• Assists in supervising an effective inspection program for all residential homes. 

• Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary. 

• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. 

• Ensuring Exceptional Customer Service 

• Handles guest problems and complaints seeking assistance from supervisor as necessary. 

• Assists in the review of comment cards and guest satisfaction results with employees. 

• Sets a positive example for guest relations. 

• Monitors each Room Attendant’s daily progress.  

• Inspects completed homes upon departure, pre arrival, touch up, exterior, general monthly, annual cleaning, escrow cleaning, deep cleaning, and daily services to ensure that FS standards have been met.  When standards have been missed, brings employee back to room and coaches the employee on how to correct the deficiency. Coordinates work orders in assigned section.  Follows up to be sure work is completed.  

• Inventories stock to ensure adequate supplies. 

• Investigates complaints regarding housekeeping service, equipment and assists manager with corrective action. 

• Conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment 

• Records data concerning work assignments, employee performance actions, and time records, and prepares periodic reports 

• Attends periodic staff meetings with other department heads to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation 

• Assists manager in preparing reports concerning room occupancy, payroll expenses, and department expenses 

• Plans work schedules to ensure adequate service. 

• Supports and supervisors and effective inspection program for all guestrooms and public space. 

• Have a thorough knowledge of product, including room types, amenities, services and brand standards 

• All other duties as assigned, planned or un-planned 

• And More!  

WHAT TO BRING 

• Successful candidate must possess legal work authorization in United States 

• Previous housekeeping service experience preferred 

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

• Salary Range: $72,000 - 74,000  

• An on-site Physical Therapist  

• 24-hour access to Indoor and Outdoor Gym 

• Holiday, Vacation & Sick pay 

• Robust Benefit Plan 

• Company Match 401K Plan 

• Laundered Employee Uniform 

• Free employee meals prepared by the Four Seasons Culinary ‘Ohana 

• Complimentary stays at Four Seasons Worldwide 

• Training and Development Opportunities 

• Employee Recognition Programs 

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:  

Facebook: https://www.facebook.com/FourSeasonsResortHualalai 

Instagram: https://www.instagram.com/fshualalai/ 

Twitter: https://twitter.com/FSHualalai 

We look forward to receiving your application!