Application Tech Support Practitioner - Bengaluru, BDC7A

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Teams Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : BE or Equivalent

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing exceptional communication skills to maintain world-class systems. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. - Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. - Stay updated with the latest advancements in Microsoft Teams Infrastructure and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: In-depth knowledge of Microsoft Teams Infrastructure. - Good To Have Skills: Experience with related technologies such as Microsoft Office 365 and SharePoint. - Strong understanding of IT operations and support processes. - Experience in troubleshooting and resolving technical issues. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Teams Infrastructure. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.

BE or Equivalent

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