Credit & Collections Specialist - Canada - Ontario Field

Career Growth, Flexibility and Collaboration!

Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

The Credit & Collections Specialist is responsible for the overall management and administration of credit and collection activities of accounts receivable for the assigned global customer accounts.  The Credit & Collections Specialist will perform the accountabilities detailed below and other duties as assigned.

Responsibilities:

Credit Administration 45%

• Solicits payment on overdue accounts to ensure achievement of Entrust Corporation’s DSO/CEI targets
• Investigate the credit worthiness of new customers
• Establish a line of credit or terms for the customer(s)
• Maximize revenue by the timely release of credit orders
• Review, approve and manage Letters of Credit for your assigned channel
• Run and analyze aging reports on assigned accounts
• Perform account reconciliation and research to conduct accurate customer communication and collection
• Manage account credit limits and payment terms to minimize financial risk to Entrust
• Monitor credit compliance by keeping abreast of credit practices, commercial laws and general accounting practices

Problem Resolution 25%

• Assist existing customers with questions on their accounts.
• Resolve problems which may delay timely customer payments including: pricing, tax, shipping or invoicing errors or issues.   
• Must possess analytical skills to help customers reconcile their accounts or payments 
• Partner with the country or channel managers when orders go on hold for non-payment or other credit issues and maintain an open line of communication with the sales channel so they can help resolve the issues in a timely manner, if necessary
• Partner with Sales to inform them of credit holds that may be impacting customers’ outstanding orders

Controls & Compliance 30%

• Manage assigned accounts to ensure achievement of Entrust Corporation’s DSO/CEI targets
• Keep abreast of credit practices, commercial laws and general accounting practices and monitor our compliance with them
• Utilize and monitor proper procedures for seeing a Letter of Credit through from initial receipt of the draft from the customer to final receipt of payment from the bank in accordance with UCP 600 rules
• Maintain accurate and current information on all assigned accounts

Basic Qualifications:

• High School Diploma
• Minimum 2 years in business-to-business Credit and Collections experience

Preferred Qualifications:

• Associate’s Degree or Bachelor’s Degree
• 5+ years of business-to -business International credit and collections experience
• 3+ years of hands on Letter of Credit experience
• Knowledge of Incoterms 2020 and UCP600
• Experience understanding Dun & Bradstreet or other outside credit reports and making credit determinations based on the findings of all information compiled.
• Prior experience with Oracle or other ERP system
• 2+ years’ experience working with the Microsoft Office Suite of products, especially Excel
• Able to work under tight deadlines while managing frequent interruptions
• Prior experience working with sales, customer service and direct customers to resolve past due balances
• Ability to deal calmly and effectively with customers via telephone while maintaining and promoting a positive image of Entrust Corporation
• Interpersonal skills sufficient to develop and maintain cooperative working relationships with both customers and colleagues, along with the willingness to be a team player. Strong analytical and problem solving skills
• Excellent and professional verbal & written communication skills
• Strong customer service orientation

This role is eligible for a remote or hybrid work arrangement. Please consult with the recruiter for more information.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Steve Donahue

Steve.Donahue@entrust.com