Equipment Staging Technician and RMA Administrator - FT. LAUDERDALE

Equipment Staging Technician and RMA Administrator

Job Description

•    Provide high-quality technical staging of Ribbon’s Apollo and Neptune product lines.
•    Initial configuration of optical DWDM, Layer-2, Layer-3, and IP/MPLS equipment.
•    Interface with Tier 2 support teams when necessary to resolve hardware and software problems during staging process.
•    Perform software and patch installations during staging process.
•    Validate hardware integrity during staging process.
•    Manage Return Material Authorizations (RMA) for IPO customer base.

•    Manage pool stock equipment used for RMA process.

•    Track RMA material to ensure timely shipping and receiving of affected equipment based on customers maintenance contract guidelines.

•    Work with warehouse team to prepare equipment for shipping.

Requirements

•    Hands-on experience with the configuration and operation of telecom equipment in a staging environment.

•    Must be physically able to lift and temporarily install hardware in staging racks.
•    Knowledge of basic optical DWDM technology as well as basic IP data functionality.

•    Knowledge of connecting power to equipment shelves for proper operation.
•    Excellent written communication skills, problem-solving, project planning, and time management skills.
•    Experience with operation of PC and the use of Word, Excel and Visio applications.
•    Must be a US citizen or currently authorized to work in the US.
 

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'

US Citizens and all other parties authorized to work in the US are encouraged to apply.