Career Growth, Flexibility and Collaboration!
Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
We’re looking for a Verification Specialist - Hybrid in Ottawa - 14 months Temp role
Reporting to the Supervisor, Verification Services, under the operational direction of the SSL Verification team, the Verification Specialist is responsible for researching, gathering, and validating qualified information for customers purchasing and managing SSL certificates products with the purpose of ensuring adherence to Entrust’s strict verification policies and procedures. This aligns with Entrust’s annual WebTrust and ETSI audit.
The main focus of the Verification Specialist is to process customer and service requests. In this role, you will execute verification procedures and ensure that customer account and order information conforms to guidelines and requirements placed on Entrust by international governing bodies.
This role is hybrid, which means the selected candidate would have an opportunity to work from our office located in Kanata, ON a portion of their time, based on company needs.
We offer flexibility
We offer a diverse work environment
Futureproof your career with a job in information security
How you will make an impact:
Responsible for researching, gathering, and verifying the correctness and authenticity of the information collected for new ECS orders, account modifications and renewals through Qualified Independent Information Sources (QIIS) and Government Information sources (QGIS).
Responsible and accountable for having detailed knowledge of Entrust’s verification policies and procedures
Work closely with the Verification Auditors to resolve customer issues and to develop and recommend issue resolution
Help define, recommend, and implement process improvement and efficiencies to enhance Verification operational effectiveness (e.g., improving issuance times) and improving customer satisfaction
Maintain ongoing tracking of work using approved productivity tools to ensure customer requests are continuing to move toward satisfactory completion within prescribed service level timelines
Assist Entrust Partners and Affiliates with enquiries and/or customer issues
Liaise with Customer Relationship Managers (CRM) to help ensure customer requests are actioned
Be available to take action on work as assigned by the ECS Operations Prime
Any other ad hoc duties as required
Qualifications:
Basic Requirements:
Previous experience in an authentication role preferred
Experience in a direct customer support/service role
University degree or college diploma preferred
Excellent analytical and creative problem-solving skills
Strong attention to detail is a must
Ability to prioritize, multitask, and make decisions in a changing and dynamic environment are essential
Strong technical aptitude (e.g., ability to quickly learn new software)
Experience with Microsoft Office suite (Outlook, Word, Excel)
Ability to work rotating shift
Work Proficient in English
Preferred Requirements:
Fluent in Spanish – verbal and written
Why Should You Apply?
Leader in the security industry
Friendly, supportive & knowledgeable teams
Opportunities for on-the-job training
You’ll help secure identities!
For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube.
&anchor=LI-XT1
This role is eligible for a remote or hybrid work arrangement. Please consult with the recruiter for more information.
For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact accessibility@entrust.com.
Recruiter:
Xochitl Ticas LaraXochitl.TicasLara@entrust.comMore Information
Application Details
-
Organization Details
Entrust Limited
Recommended Comments
There are no comments to display.
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.