Technical Support Engineer - PRAGUE

Position Summary:

This position requires direct interaction with Ribbon customers and Channel partners as well as with various Ribbon teams. A Technical Support engineer is responsible for providing technical support for a subset of Ribbon's product portfolio via our customer portal, phone, and email to the worldwide customer and partner base. Good communication and time management skills are required. The company offers comprehensive benefits, including sports activities, above standard medical care, and language courses (English, and Czech for foreigners) etc.

• Direct interaction with customers
• International team supporting an international customer base
• Technical troubleshooting
• Work with legacy and cutting-edge telecom platforms

Required Skills:

• Experience with VoIP signaling and media transmission such as SIP
• Ability to troubleshoot and fix various technical problems
• Ability to read and analyze log files and network traces
• Effective communication with customers, colleagues, and managers
   

Desired Qualifications:

• Background and experience in legacy telephony and signaling (SS7 ISUP, PRI, etc.) an advantage.
• Experience working with cloud platforms (AWS, MS Azure, GCP etc.) an advantage.
• Working knowledge of Linux/UNIX an advantage.
• Knowledge of IP networking, basic IP routing, firewalls and security considerations an advantage.
• Telephony Routing and Translations skill
• Experience with Session Border Controllers an advantage.
• Knowledge of Sonus carrier grade product is considered as significant advantage

Travel and on-call rotations are typically not a part of this role, but if you are required to be on call you will be compensated for this time.
 

Education/Experience Requirements:

BS in Telecommunications/Computer Science/Electrical Engineer or equivalent experience and motivation to learn.

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'