COMPLETE Security Operations Center Operator - Nonstore MJO Columbus IN

Security Operations Center Operator Summary

The successful candidate will be responsible for the safety and security of personnel, assets, facilities, operations, and information for all Circle K stores and business units in North America. The Circle K SOC Operator is a critical contributor to our physical security operations team in events of a crisis situations that would threaten safe and secure business operations. This includes but is not limited to robbery, burglary, fire, natural disasters, workplace violence, facility emergencies, issues of serious injury or illness and other threats that pose risks to safety and security of personnel, facilities, and business operations. SOC Operators perform many tasks throughout their shifts which includes answering phone calls, monitoring access control systems and intrusion detection systems, video surveillance systems (CCTV/DVR/NVR), fire alarm systems, emergency phone lines, and also tasked with trouble shooting and maintaining operation of security equipment and all other security systems in the field critical to Circle K security operations.  This is a full-time position; candidates must understand when hired they will fill a primary open shift position but must have the ability to backfill open shifts based on the needs of the SOC Team in case ever needed. The Security Operations Center is a core security function and operates 24/7, 365 days a year. The optimal candidate must understand that scheduling flexibility is key and must be able to work as requested.

Duties

• Monitors, tests, and responds to intrusion and other alarm systems at multiple locations.
• Uses surveillance systems to confirm status of security systems, business operations, employees, and confirm authorization of individuals requesting access to any secure area.
• Communicates effectively with staff, guests, and employees via telephone, email, instant messaging, and in-person.
• Monitors and operates computer systems effectively.
• Documents and investigates security events and incident reporting and communications.
• Provides call center support to include troubleshooting and dispatching as needed utilizing software, phone and email communications for all issues falling under the Circle K Security Operations Center umbrella.
• Build, improve and maintain effective communication and relationships with co-workers, staff, subcontractors, vendors, and guests.
• Remain flexible in an ever-changing environment and adapt well to different situations.
• Report safety concerns, security breaches and unusual activity both verbally and in writing.
• Handle security issues or emergency situations appropriately, and contact local emergency responders; police, fire dept., EMT’s.
• Be thoroughly familiar with our security operations manuals, post orders, policies, procedures, and instructions.
• Have experience and effectively use Microsoft products such as Word, Excel, and Teams.
• The SOC Operator is responsible for effective and efficient processing of all information relevant to the security operation which includes but is not limited to effective distribution of phone calls, executing, and receiving notifications, effective distribution and action of all information received electronically via email, intranet, service requests, shift activity logs and incident reports.
• Ability to handle both common and crisis situations calmly and efficiently.
• Have the ability to multi-task and work effectively under pressure or stressful situations in a calm and professional manner.
• Must display exceptional quality customer service and communication skills.

Qualifications

• Minimum of a high school diploma or GED is required.
• This position requires a company sponsored background check.
• Outstanding teamwork, interpersonal and communications skills are required.
• Possess appropriate user level computer skills and demonstrate the ability to effectively operate and manage security tools and processes. Systems include but are not limited to access control, intrusion alarm systems, video surveillance systems (CCTV/DVR/NVR), and communications equipment.
• Previous experience with Video Surveillance Systems (CCTV/DVR/NVR), Access Control and Intrusion Detection Systems is preferred, but not required.
• Possess strong communication skills in both the written and verbal format, in all delivery formats (i.e., in person, via email, via instant messaging, via telephone etc.)
• Ability to work in a team-oriented environment and have ability to work independently.
• Experience working in store operation, service management or technical support is a plus but not required.
• Ability to understand customer demands and come up with solutions to their problems.
• Neat and professional appearance.
• Friendly and professional demeanor.
• Ability to provide quality customer service in both a corporate and family type of environment.
• Must have reliable transportation, valid driver’s license, and insurance.

Benefits

• 401(k) with a Competitive Company Match
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance
• Task variety
• Tuition Reimbursement
• Competitive PTO and Sick Leave plan

Location

• Columbus, Indiana – Circle K Security Operations Center

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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