COMPLETE Customer Care Receptionist - Nonstore ILC Lisle IL

POSITION SUMMARY

Maintains and supports the business unit by providing administrative support functions for customer service. This includes communication management, scheduling management, and office management for the Heartland Business Unit. Manages multiple administrative responsibilities to ensure efficient and effective operations. 

ESSENTIAL JOB FUNCTIONS

• Assist with customer inquiries, customer satisfaction and customer concerns. This includes incoming calls, voice messages, and social medial.
• Answer, screen and escalate phone calls as needed.
• Create compliment and complaint reports.
• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Order office supplies and keep inventory of stock.
• Send BU monthly work anniversary letters.
• Update calendars and schedule meetings and meeting rooms.

QUALIFICATIONS

• Proven work experience in retail operations.
• Receptionist, Front Office Representative, or similar role preferred.
• Proficient in Microsoft Office including Outlook, Word, Excel, PowerPoint; Access, Photoshop and Adobe preferred. 
• Ability to work flexible hours with limited direct supervision; strategic approach with high level of organization skills to manage multiple and constantly changing priorities. 
• Hands-on experience with office equipment.
• Professional attitude and appearance.
• Strong verbal and written communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.
• High school diploma or equivalent required: AA or BS preferred.
• Knowledge of retail business preferred.

PHYSICAL DEMANDS

• Ability to communicate verbally and in writing with operations, customers, and vendors.

• Ability to sit at a desk for long periods at a time.
• Ability to operate a computer.
• Ability to travel to store locations as needed.
• Occasionally lifting, bending, and/or carrying up to 50 pounds from the ground to waist.

The physical requirements described herein are essential functions of this job. The Company complies with all federal, state, and local laws concerning the employment of persons with disabilities, including providing reasonable accommodation to qualified individuals with a disability so they can perform the essential functions of a job unless doing so creates an undue hardship.

Job duties may change with or without notice.

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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