COMPLETE Business Enhancement Unit-Officer-Operations & MIS - Cochin

Group Company: HDFC Bank Limited

Designation: Business Enhancement Unit-Officer-Operations & MIS (5_705_100094)

Office Location: South Bridge Avenue Road Cochin (Branch)

Position description:

Publication of MISs on Regular Frequency

The resource is responsible for ensuring the daily / weekly/ monthly reports are published to management.

Produce analysis and various subsets to drive the efficacy and efficiency of the channel.

Be able to produce the data when required for management presentation.

Create masters at product / region / role levels for data analysis.

To able to support with trends for review and channel strategy.

Report Generation & data collation

Be able to facilitate front end with data to drive the daily / weekly & monthly productivity.

Publish trends and analysis driving team to improve resource productivity.

Be able to consolidate and publish data from regions.

Co ordinate for the channels on various business requirements.

Analytics & Maintenance of historic data.

Be able to maintain data and documents for the channel.

Maintain reports & spreadsheets of historic data.

Maintain and publish Dashboards.

Productivity Management

Incumbent is responsible and be able to meet the business expectation on timelines.

The incumbent should be able to complete the activities assigned.

Internal Stakeholder Query Management

Incumbent should be able to understand the query raised, analyze and be able to provide a suitable justification.

Incumbent to front end and ensure complaints if any are resolved within TAT and satisfactory resolution.

Primary Responsibilities:

• The objective of the role of Officer OPS & MIS is to provide support on various functions of the channel management.
• To support and provide data on human resource management, management reporting on business achievements, productivity.
• Develop and publish reports on process controls, exceptions, to improve on the business efficiency and effectiveness.
• The incumbent is responsible query management and complaint resolution.
• The role demands high quality of communication skills, performance & business understanding by the incumbent

Additional Responsibilities:

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category: Bachelor's Degree
  
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Industry: Exposure to direct sales role with expertise in Telesales and banking.
• Role:
• Years of experience: 1 to 3

Key Performance Indicators:

Required Competencies:

Minimum experience in years – 1+ years at supervisory level.

Exposure and understanding of processes, applications, and systems.

       Able to work with junior and senior management alike

Required Knowledge:

Required Skills:

Interpersonal Skills.

Analytical Skills.

Team work.

Time Management.

Product and Regulatory Knowledge

Planning and Organizing Skills.

Knowledge of Competition & Current trends in financial Industry.

Good people management skills 

Good written and verbal communication

Required abilities

• Physical:
• Other:

  Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

  Channel Team

  Product Team

  Regional Sales Team

  CEG

  Central HR
  

Work Environment Details:

Specific requirements

• Travel:
• Vehicle:
• Work Permit:

Other details

• Pay Rate:
• Contract Types:
• Time Constraints:
• Compliance Related:
• Union Affiliation:

Experience Required: 12Months to 36Months