Executive Manager - Total Rewards - Gandipet Mandal / Hyderabad, India

The role holder manages some of the Total Rewards Operations for North America sector, this includes PBNA, PFNA, Corporate, Global Functions and GBS. Key deliverables in this role would be SLA management, Process Knowledge, Customer Satisfaction, Process Quality, Continuous Process Improvement and Escalation Management of the assigned process of the sector.

Main capabilities to manage in this role would include Sales Compensation, Off-cycle Compensation, Job Evaluations & Salary Planning of North America Sector.

 The incumbent reports to HBS NA Total Rewards Lead, accountable for end to end process ownership of the sector.

1. Scope & Accountability: Manage Processes and Service delivery, Service Quality, Customer Satisfaction of the below processes of North America:
   • Benchmarking Processes: Job Evaluations, Salary Planning,
   • TR Exception Process: Off-cycle Rewards, External Offers, Incentives, Policy exceptions rewards in Focal Point etc
2. Services / Operations Delivery:
   • Excellence in Service Delivery, Meet and Improve output of SLAs, Delivery Quality,
   • Stakeholders Delight, Customer Experience Enhancement, etc
   • Accuracy of Compensation calculations and output delivery to ensure it meets PEP Pay Philosophy / Guidelines
   • Drive team to create a Standard Process Documentation, Exception rules and management, handling escalations, mitigation of risks in process, productivity, efficiency
3. TR Functional:
   • Identify and present to Sector TR Lead or as delegated to NA TR Operations to provide recommendations towards Policy, Guidelines, Local Practices or Strategy recommendations
   • Analyze gaps in process, practices, compliance, breaches or recommended practices
4. People Management:
   • People Management of small team (3-5 SMEs indirect and upto 15 FTE direct), retention of Hi-Po and meet HBS site targets on people attrition, develop/growth and cross-functional development etc
   • Team Objectives, Performance, Coaching & Feedback and development of team to meet business expectations
5. Sector Partnership/Collaboration for effective process management:
   • Partner with NA TR Ops, TR COE, Sector TR COE or HRBPs on various aspects like Continuous Process improvement, meeting sector and line manager expectations, drive SMEs towards Global process harmonization
   • Provide policy and program administration education/support to HR business partners on North America Bonus Programs
   • Drive team to Coordinate and involve the support functions such as Payroll and Employee Services Operations, Performance Management, Talent Acquisition, other Total Rewards functions/sectors for an effective delivery and user experience and Vendor management and coordination etc
6. Local Generic / Administration:
   • Adherene to Employing entity Policies, Guidelines, staffing, recruitment, performance documentation, leave management, system/resources procurement, local activities engagement, cross-functional engagement and partnering with local support teams etc
7. Value Delivery to Business/Sectors:
   • Drive continuous improvement in processes through identifying gaps or errors and recommending solutions, drive efficiency with tenure and increase productivity with existing staffing for delivery value to business

• Min. Bachelor’s degree required.
• 10-14 years total experience with at least 5+ years in Total Rewards for North America and min. 2 years in a First line Team Manager role in a Global organization
• Should have excellent Total Rewards Functional knowledge on capabilities listed under main duties
• Excellent Stakeholder Management skills, Customer Centricity and ability to work with Senior Directors
• Should have implemented process improvements, automations, value delivery
• Good experience in Operations Management, People Management, Project Management, SLAs/KPIs/CTQs,
• Transitions experience from Onsite to Offsite Countries
• Highly organized and proven track of delivering results