COMPLETE Debt Management-Collection Officer - Central Calling Team - Flows - Delhi

Group Company: HDFC Bank Limited

Designation: Debt Management-Collection Officer - Central Calling Team - Flows (159_608_100104)

Office Location: Vikas Puri Backoffice Delhi (Branch)

Position description:

Training Officer - Assets

Primary Responsibilities:

• Collation of data for Trainers as per requirements for,  IIBF training, Certification, and trained status, LMS, CSAT, Click to Call, Code of Conduct refreshers, attendance, recordings and Feedback
• Infographic reports, Attrition calling and collation, Complaint tracker, Certificates audit,
• Accurate and timely submission of MIS / data as per activities above Extraction of reports from applications of IDMS, CSAT, LMS and any other applications / systems
• Accurate extraction and tabulation of the data extracted as per defined process.  
• Storage of the reports as per defined process (Hard & soft form as applicable)
• Maintenance of all records in soft copy as well as hard copy formats as defined by the Bank
• Maintain accuracy & timeline in submission of information in content.

Additional Responsibilities:

• Data Collation and MIS

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category: Bachelor's Degree
  
• Field specialization:
• Degree:
• Academic score: Pass
• Institution tier: Any

Required Certification/s:

Required Training/s:

Required work experience

• Industry: Banking/NBFC Preferred
• Role: Collections-Sales-Training
• Years of experience: 0 to 2

Key Performance Indicators:

Data and MIS Management

Required Competencies:

Result-Oriented 

Required Knowledge:

Excel and MS office

Required Skills:

Analytical skills

Required abilities

• Physical: NA
• Other:

Work Environment Details:

Specific requirements

• Travel:
• Vehicle:
• Work Permit:

Other details

• Pay Rate:
• Contract Types: Permanent
• Time Constraints:
• Compliance Related:
• Union Affiliation: No

Experience Required: 0Months to 24Months