COMPLETE RB - Cards:BSG Team

AboutAcquiring and Cards:

The Acquiring and Cards department focuses on the Cards and merchant acquiring business of the bank. The Bank offers a wide range of cards designed for the customers’ specific needs along with offering PoS services under the Acquiring business vertical within the cards team. The department is also responsible for driving growth in the UPI payments space

About the Role:

The BSG Team member is part of services offered to customers by the cards team. The primary role is to manage and answer the incoming calls from the customers. This also includes managing the customer queries from branches and internal stakeholders. This also includes queries related to credit and debit cards

Key Responsibilities

·         Manage the incoming calls from Axis bank customer service centers and PAN India Axis Bank branches and internal departments with regard to financial transactions related queries of credit cards and debit cards.

·         Make service calls to customers for certain decline attempts to maintain the approval rates.

·         Generate different types of MISes and publish it on daily, weekly and monthly basis to senior management.

·         Liaise with Visa/Master for Bins and documentation.

·         Ensure closure of Compliance and Operational processes with assistance of Audit/Legal.

·         Keep a track of various timelines and milestones of the projects.

·         Providing regular updates and reviews to senior management on project status.

·         Continuously evaluate the performance of existing products.

·         Responsible for end to end implementation of new product features.

·         Responsible for driving cost reduction initiatives.

·         Liaise with external partners like Visa/Master/Rupay and other payment aggregators

Qualifications:

Optimal qualification for success on the job is:

·         Graduation / Post Graduation from a recognized institute

·         Fresher with minimal experience

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

·         MS-Excel knowledge is mandatory.

·         Credit Card or Debit Card knowledge will be an added advantage.

·         Query Resolution capability

·         Stakeholder management

Experience Required: 6-15 Yrs