COMPLETE DBAT:Product Owner

About Digital Banking and Transformation:

The Digital Banking and Transformation (DBAT) team builds new end-to-end customer propositions with an ambition of delivering new age financial services directly to the customers. The DBAT team has invested in digital capabilities that include building the bank’s own engineering team, adapting new age engineering practices and building an API centric architecture to improve customer experience, employee experience and efficiencies.

About the Role:

The Product Owner is responsible for partnering with the business teams and customer journey owners to increase digital adoption by on-ground teams and customers. The Product Owner drives the customer experience vision across the bank by translating the voice of the customer, industry trends, and the strategic imperatives.

Key Responsibilities:

· Raising Internal BRDs/Process change requirements for Process Improvement

· Monitoring and conducting Weekly Customer calling with team for Feedback and new Ideas

· Driving on ground campaigns for increasing VCIP account numbers

· Assisting with branch queries

· Connect with relevant stakeholders across banks functions like Operations, Risk, compliance etc. to design a best-in-class digital solution

· Operational activities for VCIP (Digi Ops, ETB rejection monitoring, clearing the cases stuck in Finacle hold or FSA due to technical reasons etc.)

· Ensure Compliance and Operation Risk parameters are adhered

· Coordination with BIU/IT for new reports or modification in the existing reports

· Responsible for Conducting Reviews, Q and A sessions, Meetings with Sales team on weekly basis

· Responsible to manage communication of new process/updates through EDM/SMS or other modes

Qualifications:

Optimal qualification for success on the job is:

· Graduate / Post-Graduate Degree from a recognized institute

· 2+ years of experience as a Digital product manager - Operations and Compliance with a user-centered focus, preferably in a fast paced start-up environment that runs in an agile manner

Role Proficiencies:

For successful execution of the job, the candidate should possess:

· Knowledge about digital product development and life cycle management

· Customer-centric approach

· Strong communication, interpersonal and techno functional skill

· Ability to manage multiple tasks/projects and deadlines simultaneously

· Ability to work across the organization

· Ability to work in cross functional teams

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Experience Required: 2-7 Yrs