COMPLETE WTO:WB Service Trade CSM

About Department:

Wholesale Banking service department aims to deliver best in class customer service as also have better control on Wholesale Banking transactions, which include Trade, Forex, Corporate Current Account bulk servicing and Cash Management Services transactions.

About Role:

The role is responsible for managing the Wholesale Banking Service team. The role will guide and coordinate with multiple B-Cat and C-Cat Branches for their Trade/CMS and CA related transactional needs. They will drive the team to be focused on controlling the TAT/NFTRs on transaction delivery. Execution of trade related transactions with regards to regulatory guidelines and banks internal guidelines. Liaison with WTO Centralised Units like TFC/DTFC/CCPH/COBC/RFRC for processing txns within TAT. Their primary aim is to improve customer experience.

Key Responsibilities:

• Optimizing revenue generation and achieving the target fee income from trade, forex, CMS
• Ensure error free transactions resulting in zero loss of revenue
• Handling Transactions like Export, Import, Inward Remittances, Outward remittance, Letter of Credit and Bank Guarantee (Inland and Foreign), Current account onboarding and other service requests
• Dealing with clients for transactional and compliance related matter
• Liaising with clients, business, Operations team and various branches for timely processing of various transactions
• Various reporting pertaining to regulatory authorities and to internal departments
• Ensure Standard productivity and timely completion of job in order to achieve customer TAT
• Follow up with branches and ensure timely rectification of audit irregularities (if any)
• Handling of complaints / investigation and resolution thereof within defined TAT a) Regulatory and other complaints b) Court orders c) Investigations from Govt. agencies
• Ensure transactions processed are compliant to external as well as internal guidelines
• Reduction in EDPMS/IDPMS/Compliance pending que as per stipulated criteria

Qualifications:

Optimal qualification for success on the job is:

• Graduate/ MBA preferred
• Additional Certificate course related to Banking sector
• Minimum of 5 years of prior experience in the relevant field

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services
• Should possess strong understanding and learning capacity
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines
• Ability to work effectively across functions and coordinate with various internal and external stake holders for executing the transaction
• Ability to work as a part of team and contribute towards team goals
• Ability to manage multiple tasks/projects and deadlines simultaneously

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Job Skills: Refer to the Job Description Experience Required: 5-15 Yrs