COMPLETE Specialist - System Management

Job Description

L3 Support BAU

1. Configuration Management:

a. Support Application Build and perform deployment

b. WebSphere application server administration, which includes data source, Webserver configuration, Site Minder configuration, LDAP Configuration, JMS, Topic, Queue, Listener Port, LDAP configuration

c. Support and contribute to Application server and Webserver Performance Tuning

d. Support Application/Web Server Security and Application security configuration

e. MSPKI/ Verisign/ third party application Certificate request/renewal and configuration at Web server and Application server level

f. Support application team in setting up NDM, HSM, Luna, monitoring

g. Service start / stop

h. Configuration of JMS, Topic, Queue & Listener Port.

i. Decommission of services

j. Test, deploy, integrate, deploy, manage support application availability

k. Initial troubleshooting for Application not Responding, deployment failures, basic WebLogic/WebSphere/webserver issues & escalate to L3 for further analysis.

2. System Monitoring:

a. Monitoring is expected across multiple platforms (as an example (App-Dynamics, ITRS , ITM, K20, SMD, SPLUNK etc.) this is not an exhaustive list

b. Work in with Integration team to setup and support monitoring tools

c. Perform periodic health check and business readiness checks of the Production and Non-Production environments.

3. Deployment Management:

a. Support Application Deployment using manual / Automated (CICD) deployment

b. RLM/U-Deploy Jobs creation and deployments

c. Input file creation for SSD deployment

d. Provide 24x7 Coverage, if required, for any application.

4. Patch Management:

a. Upgrade/ I-Fix/ Patching Middleware components (VTM, GEM etc.) within the timeline

b. Install and upgrade JDK, SSO packages

c. Support asset vulnerability remediation (VTM) through green zones for in scope applications

5. Continuity management:

a. Build initial playbooks for identified recovery scenarios

b. Schedule and facilitate regular recovery testing within the CTI COB testing requirements

c. Drive automation of service recovery procedures

d. Asset and Configuration management

e. Develop initial end to end documentation of in-scope services

f. Support asset lifecycles activities (EOL/EOVS) for in-scope applications

6. BCM/FIM management and remediation:

a. Inventory and reconciliation in Citi systems.

b. Compliant to BCM and FIM requirements

c. Remediation of BCM and FIM exceptions within the timeline

7. ITIL Management:

a. Middleware component configuration

b. Interact with Development Team, Subject Matter Experts & other groups to report findings and suggestions.

c. Participate in Development calls to understand new releases and initiatives.

d. Weekly /Monthly reports and MOR

e. Activity Signoff mails from Application team

f. Centralized tracking of SSL certs and renewal

g. Incident management including root cause analysis.

h. Raising Cases and provide logs/basic information to vendor for Middleware issues

i. Scripting

j. Management Meetings

8. Incident and problem management:

a. Receive escalation from L2

b. Create and track problem records with Problem management and close out within SLA

c. Lead thorough root cause analysis and facilitate engagement from all L3 teams

d. Review of all major tickets to determine areas of efficiencies and improvements.

9. External Provider Management:

a. Creation, tracking and follow up of support tickets with external vendors within SLA

b. Build & BAU support

c. BAU builds / change execution

d. Drive Service Improvement plans to closure

Note:

• Our client requires all the employees working on this engagement to be COVID-19 vaccinated.

• If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact covid-19@lntinfotech.com

Nearest Major Market: Irving
Nearest Secondary Market: Dallas
Job Segment: Middleware, System Administrator, Manager, Technology, Management